Monday, March 28, 2011

Locked Out. Again.

There is so much to do today. Spring break left the house in pig sty condition which will need to be remedied before school gets out at 3pm. I'm preparing to leave on a trip and have a long list of things to do before I go. And the door from the house to the garage is once again jammed. I should have the locksmith on speed dial. And this was the thought that woke up up around 5 am and wouldn't let me go back to sleep.

I went over and over the conversation I would have with the dispatcher this morning the minute they opened shop. I would be kind, yet firm. I've worked in customer service before and I know what goes on as soon as you hang up the phone with a raving lunatic. I'm not going to be a raving lunatic. Although having to replace a latch 3 times in the last 4 years is making me a little crazy. Especially when one latch is supposed to last 5 years.

We had to make the first replacement about 3 years ago. The second was one year ago. The third was 5 days ago. It went bad after 2 days, but it was the weekend, so I had to wait until this morning to get help.

I will mention to the dispatcher that while waiting all day for a locksmith who arrived 2 hours after the promised time-window was not a problem last week, it will most definitely be a problem today.

And I'm not a locksmith, but I'm just guessing that maybe the latch is not the problem. Maybe there is another problem that is causing these multiple latches to fail in much less than the average 5 years. Maybe they can fix THAT problem instead.

And finally, I will mention that I don't expect to pay for this visit. And if they can't fix my door, then refund my money and I'll call someone else.


Our Family said...

Oh, man. I hope you got a speedy resolution to that one. And I hope you got the house cleaned and the trip stuff all done. And they better not have charged you to fix that lock.

Natalie said...

What? What do they say about me after we hang up? (I'm usually the raving lunatic.)